If you do not like a product, we will be glad to accept it back within 10 days of delivery– unused and in its original packing. You can initiate a return by:
* Calling our customer no. +91 96-4990-4990 (10 AM - 7 PM) OR
* Emailing us at firstname.lastname@example.org
Conditions for cancellation
Cancellations are possible only until the pre-shipping stage; we cannot cancel your order once the item is shipped. Please contact our customer care team to assist you with the same.
Conditions for return:
Futshut.com has a NO questions asked returns policy.
* If you are not entirely satisfied with your purchase, we are here to help. We will gladly accept any unused product in its original packing within 10 days of delivery.
* In case of Furniture and Lighting category, you will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.
* Refund will be provided only in case replacement for the same product is not available.
* Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process)
* It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit
* Any products damaged post-delivery to customer, shall not be accepted for return
Refunds will be processed within 7 business days* of receipt of the product by Futshut.com, provided goods are received in acceptable condition, as dispatched from our warehouse. Refund method will be based on the mode of order payment, as follows-
- Orders paid for through credit/ debit card will be refunded back to the credit/ debit card
- Orders paid for through net banking accounts will be credited back to the bank account
- Orders paid for through Futshut Gift Certificates/ Vouchers will be refunded in form of a fresh Gift Certificate/ Voucher of the same value
- Orders paid for through other modes of payment will be refunded either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account
* Please follow up with your respective bank/ card issuer post completion of refunds process by Futshut, to check on reflection of funds in your account. In case of cheque refunds, additional time may be required to ship the cheque to the customer.